Synqq support

What to include

Send the email address or username connected to your Synqq account, the device and operating system you are using, and the steps that led to the problem. Do not send passwords, one-time codes, private keys, or payment-card details.

Support is available at hello@dianoiatech.com.

Account and sign-in help

Synqq uses Google or Apple sign-in. Confirm that you are using the same provider and email address you chose when you created the account. If sign-in still fails, include the exact error message and whether it happened on mobile or web.

Premium purchases

If Premium is missing after a successful purchase, open the Premium screen and choose Restore purchases. Include the store you used and the approximate purchase time when contacting support. Do not email purchase credentials.

Privacy and account deletion

You can permanently delete your account inside Synqq from Profile → Delete account. If you cannot sign in, follow the verified manual-request instructions on the account-deletion page.